Time-saving ID check improvements are here!
An important step in the Rail Safety Worker (RSW) solution is the requirement for an ID check to ensure workers are registered.
This extra measure increases security and reduces the chances of fraud and an accident000.
We are pleased to offer our valued users an improved ID check experience in RSW. When you register a new worker, you will be prompted to complete their verification in the portal, providing details of ID sources for the worker as requested.
This improvement is available for all new workers you register.
Click here to review resources about this improved process.
Please find below information about the transition from managing the RIW program to managing the RSW program in June 2025. For information about the RIW system, please visit riw.net.au.
Please review this PDF for more information about the differences between RIW and RSW.
Are RIW cards still accepted on RSW sites?
Yes, we will recognise all valid RIW cards.
The card will be read by kiosks, tablets, turnstiles and gates. Workers will see no change to their previous experience – they will simply be swiping with another card.
What do I do if I still hold a RIW card?
We have sent stickers with the logo to all existing RIW cardholders to place over the RIW and ARA logos so the card can still be used on projects.
User Guides
- System user guide and video: Supplier Portal
- Business Registration
- Managing Roles
- Ordering Worker Cards
- Updating Employee Data
- Subscription Renewals
- Ending Employment
ID verification
Pending actions:
- Pending Actions Overview
- Pending Actions – Continued Applications
- Pending Actions – Returned Applications
Assessments:
Mobile app:
Helpful Resources
This Knowledge Base includes steps to help an administrator check company compliance, search for and edit employees, run reports on competencies or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the software that powers Rail Safety Worker.
The Business Rules specify the requirements of the documents you upload in Rail Safety Worker. Ensuring your documents meet these requirements will save time and have your workers approved faster.
Forms
- Adding and Removing a Cardholder (print and scan)
- Adding and Removing an RSW Cardholder (TfNSW employees only)
- Replacement Card Request (replacing your own card when you are not an administrator)
- Subscription Renewal Form (renewing your own card when you are not an administrator)
- Rail Safety Worker Health Assessment Category 1 and 2 Record for Health Professional
- Rail Safety Worker Health Assessment Category 3 Record for Health Professional
Authorised Health Professionals (AHPs)
Search for an AHP (external link)